At Kagopo, your satisfaction is our top priority. If you are not completely satisfied with your order, we provide a clear and simple returns and refunds process.
1. Returns Period
- You may request a return within 30 days of receiving your order.
2. Return Conditions
To qualify for a return:
- The item must be in original condition, unused, and in its original packaging.
- All accessories, manuals, and tags must be included.
- Return shipping costs are the customer’s responsibility.
- We recommend using a trackable and insured shipping method.
⚠️ Non-Returnable Items: For hygiene or safety reasons, some items cannot be returned. These products will be clearly marked as non-returnable on the product page.
3. How to Initiate a Return
- Email our Customer Service team at cs@kagopo.com.
- Provide your order number and the reason for return.
- Our team will provide you with return instructions.
4. Refunds
- Once we receive your return, items will be inspected.
- If approved, a refund will be issued to your original payment method.
- Refunds may take 5–8 business days depending on your payment provider.
5. Exchanges
We do not currently offer direct exchanges.
If you wish to exchange an item:
- Please return your item for a refund.
- Place a new order for the desired item.
6. Customer Service Contact
Email: cs@kagopo.com
Address: 9396 Wind Haven Ct Unit 204, Glen Allen, VA 23060, United States
Working Hours: 8 AM – 5 PM (Monday–Saturday)