At Kagopo, we understand that sometimes you may need to cancel your order. This policy explains how cancellations work, including timelines, conditions, and refunds.
1. Order Cancellation Window
- You may request to cancel your order within 24 hours of placing it, provided the order has not yet been processed or shipped.
- Once an order has been processed or shipped, it can no longer be canceled. In this case, you may initiate a return after receiving the item (see our Return & Refund Policy).
2. How to Request a Cancellation
- To cancel your order, please contact our Customer Service Team as soon as possible:
- Email: cs@kagopo.com
- Include your order number and request for cancellation.
- Our team will confirm whether the cancellation is possible based on the status of your order.
3. Refunds for Canceled Orders
- If your order is canceled successfully before shipment, we will issue a full refund to your original payment method.
- Refunds may take 5–8 business days depending on your payment provider.
4. Exceptions
- Orders that have already been processed, packed, or shipped cannot be canceled.
- In such cases, please refer to our Return & Refund Policy for instructions on how to return your order once delivered.
5. Customer Service Contact
Email: cs@kagopo.com
Address: 9396 Wind Haven Ct Unit 204, Glen Allen, VA 23060, United States
Working Hours: 8 AM – 5 PM (Monday–Saturday)