Cancellation Policy
At Kagopo, we strive to provide a seamless and hassle-free shopping experience. This policy outlines the process for customer-initiated order cancellations and cancellations initiated by Kagopo for orders placed through our website, https://kagopo.com/.
1. Customer-Initiated Order Cancellation
- How to Cancel:
- If you wish to cancel an order, please contact us at [email protected] as soon as possible.
- Before Shipment:
- Orders that have not yet been shipped can be canceled for a full refund.
- Refunds will be issued to the original payment method within 4-6 business days.
- After Shipment:
- If your order has already been shipped, cancellations are not possible. You may follow our Return Policy to initiate a return.
- Restocking Fee:
- If you cancel an order that has been processed but not yet shipped, a 15% restocking fee may apply. This fee covers the cost of restocking and processing the cancellation.
2. Order Cancellation by Kagopo
- Kagopo reserves the right to cancel orders under certain circumstances, including but not limited to:
- Product unavailability.
- Errors in pricing or product information.
- Other valid reasons, such as suspected fraud or payment issues.
- Notification and Refund:
- If we cancel your order, you will be notified promptly via email.
- A full refund will be issued to the original payment method within 4-6 business days.
3. Modifications to Your Order
- Before Shipment:
- If your order has not been shipped, you may request modifications such as:
- Updating the shipping address.
- Adding or removing items.
- Modifying the payment method.
- Please contact us at [email protected] as soon as possible. Changes are subject to availability and any resulting changes in total order value will be addressed accordingly (refund or additional payment).
- If your order has not been shipped, you may request modifications such as:
- After Shipment:
- Once an order has been shipped, modifications are not possible. In such cases, please follow our Return Policy to initiate a return if necessary.
If you have any questions or need assistance, please reach out to our customer service team at [email protected]. We are here to help ensure a smooth shopping experience.