Frequently Asked Questions

Ordering Policy

  1. How to Place an Order
    • Add your desired items to the cart.
    • Proceed to checkout by providing your shipping, billing, and payment information.
    • Confirm your order and complete the checkout process.
    • You will receive an order confirmation email once your purchase is finalized.
  2. Order Modification or Cancellation
    • Orders cannot be modified or canceled once placed. However, you can return items within our return policy timeframe for a refund or exchange.
  3. Gift Options
    • Gift wrapping is not available. However, you may include a personalized message during checkout.

Shipping Policy

  1. Shipping Options and Rates
    • United States: Flat rate of $7.00. Orders arrive in 5–8 business days.
    • International: Flat rate of $13.99. Orders arrive in 10–17 business days.
  2. Expedited Shipping
    • Expedited shipping is not currently available.
  3. International Shipping
    • We ship worldwide.

Return & Refund Policy

  1. Return Policy
    • Returns are accepted within 21 days of delivery for items in new, unused condition, with original packaging and tags.
    • To initiate a return, contact us at [email protected] with your order number and reason for the return.
  2. Final Sale Items
    • Sale and clearance items are final sales and are not eligible for return or exchange.
  3. Refund Processing
    • Refunds are processed within 4–6 business days of receiving and inspecting the returned item(s). Refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.
  4. Damaged or Defective Items
    • If you receive a damaged or defective item, contact us immediately with your order number and photos of the issue. We will offer a replacement, repair, or refund.
  5. Return Shipping Costs
    • Our Error or Defective Items: We provide a prepaid return shipping label.
    • Other Reasons (e.g., incorrect size or change of mind): Customers are responsible for return shipping costs.
  6. Exchanges
    • Direct exchanges are not available. To exchange, initiate a return and place a new order.

Cancellation Policy

  1. Customer-Initiated Cancellation
    • Orders cannot be canceled once placed. Items can be returned within our return policy timeframe.
  2. Kagopo-Initiated Cancellation
    • If we need to cancel your order, you will be notified via email, and a full refund will be issued to your original payment method.

Payment Policy

  1. Accepted Payment Methods
    • We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card, and PayPal.
  2. Multiple Payment Methods
    • Splitting payments across multiple methods is not supported.
  3. Discounts and Coupons
    • Occasionally, discounts or coupon codes may be offered. Sign up for our email newsletter for updates on promotions.
  4. When Payments Are Charged
    • Payments are charged at the time of checkout.
  5. Payment Security
    • Your payment information is secured with SSL encryption, ensuring safe and secure transactions.
  6. Declined Payments
    • Payments may be declined due to insufficient funds, incorrect billing information, or issues with your payment method. Contact your bank or payment provider for assistance.

If you have further questions about our policies, contact us at [email protected].

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