Welcome to Kagopo! These Billing Terms and Conditions outline how we process orders and payments on our website. By placing an order with us, you agree to the following:
1. Payment Methods
We accept payments in U.S. Dollars (USD) using:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- PayPal
2. Billing Information
- You must provide current, complete, and accurate purchase and account details for all orders.
- You agree to promptly update your email address, payment details, and billing information to avoid delays or failed transactions.
3. Pricing & Promotions
- Prices may change at any time without notice.
- We may modify or discontinue products at our discretion.
- Promotional codes/discounts must be applied during checkout. They cannot be applied retroactively or combined with other offers unless stated.
4. Order Confirmation & Invoicing
- Order Confirmation: After placing an order, you will receive a confirmation email with product details, shipping method, and billing information. This serves as your receipt.
- Invoice: A detailed invoice will be included in your shipment, showing itemized charges, shipping fees (if applicable), and applied discounts.
5. Payment Processing
- By submitting payment details, you authorize us to charge your selected payment method.
- All transactions are subject to authorization and fraud screening.
- Failed Transactions: If your payment fails or is declined, we will notify you via email. You will need to provide an alternative payment method to complete the purchase.
6. Disputes & Chargebacks
- Dispute Resolution: If you have an issue with your order, contact our customer support team at cs@kagopo.com. We aim to resolve disputes quickly and fairly.
- Chargebacks: If a chargeback is found to be unauthorized or unwarranted, you will be responsible for reimbursing Kagopo for the disputed amount and any related fees.
7. Contact Information
Email: cs@kagopo.com
Address: 9396 Wind Haven Ct Unit 204, Glen Allen, VA 23060, United States
Working Hours: 8 AM – 5 PM (Monday–Saturday)