We accept returns and exchanges within 21 days of the delivery date.
Return & Exchange Conditions:
- Items must be unused, undamaged, and in original packaging.
- A proof of purchase (order confirmation email or packing slip) is required.
- Exchanges are available for the same product or a different item of equal value.
How to Initiate a Return or Exchange:
- Contact us at [email protected] with:
- Order number.
- Reason for return/exchange.
- Photos or videos of the item, if applicable.
- Our customer service team will provide return instructions.
Return Shipping Costs:
- Defective or incorrect items: We cover return shipping costs.
- Other reasons (e.g., change of mind, exchange): Customers are responsible for return shipping costs.
We recommend using a trackable shipping method to ensure safe delivery, as we are not responsible for lost or damaged returns.
Refund Processing:
- Refunds are issued to the original payment method within 4-6 business days after the returned item is received and verified.
- Processing times may vary depending on your payment provider.
Order Cancellation:
- Before Shipment: Contact us immediately at [email protected], and we will attempt to cancel the order.
- After Shipment: Follow the return policy. Customers are responsible for return shipping costs.
For any questions regarding returns, exchanges, refunds, or cancellations, please contact us at [email protected]. We are committed to providing a smooth shopping experience.