Return & Refund Policy

Return Policy

We accept returns within 21 days of the delivery date for a full refund. To qualify for a return:

  • Items must be unused, undamaged, and in their original packaging.
  • Proof of purchase (e.g., order confirmation email or packing slip) is required.

How to Initiate a Return:

  1. Contact us at [email protected] with the following details:
    • Order number.
    • Reason for the return.
    • Photos or videos of the item, if applicable.
  2. Our customer service team will provide detailed return instructions promptly.

Return Shipping Costs:

  • Defective or Incorrect Items: Return shipping costs are covered by us.
  • Other Reasons (e.g., change of mind): Customers are responsible for return shipping costs.

We recommend using a trackable shipping method and obtaining insurance for the package, as we are not liable for lost or damaged returns during transit.

Refund Processing:

Once the returned item is received and verified to meet our return policy requirements:

  • A full refund will be issued to the original payment method within 4-6 business days.
  • Processing times may vary depending on your financial institution.

Refund Policy

Defective or Incorrect Items:

If you receive a defective or incorrect item:

  1. Contact us at [email protected] within 21 days of delivery.
  2. Provide photos or videos of the issue, along with your order number.

Our customer service team will arrange a replacement or issue a full refund, including the shipping costs associated with the return.

Damaged Items:

If your item arrives damaged:

  1. Contact us within 48 hours of delivery at [email protected].
  2. Provide photos or videos of the damaged item and packaging.

We will promptly arrange a replacement or issue a full refund, covering the return shipping costs.

Order Cancellation:

  • Before Shipment:
    • Contact us at [email protected] as soon as possible.
    • We will make every effort to cancel your order if it has not been dispatched.
  • After Shipment:
    • Follow our return policy guidelines.
    • The customer is responsible for return shipping costs.

If you have any questions or concerns regarding returns, refunds, or cancellations, please contact us at [email protected]. We are here to ensure a seamless shopping experience for you.

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