At Kagopo, we aim to deliver your orders quickly, securely, and reliably. This Shipping Policy explains our processing times, delivery schedules, shipping fees, and how you can track your order.
1. Order Processing & Handling Time
- Processing Time: Orders are typically processed within 1–3 business days (Monday–Saturday).
- During this time, items are carefully prepared, packed, and verified for accuracy.
- Order Cut-Off Time: Orders placed after 5:00 PM EST (New York) will be processed the next business day.
2. Shipping & Transit Time
- Transit Time: After processing, orders typically arrive within 3–7 business days (Monday–Saturday) depending on your location in the United States.
- Total Delivery Time: From the time an order is placed to delivery, you can expect 4–10 business days (processing + shipping).
3. Shipping Costs
- We offer flat-rate shipping within the United States: $9.99 per order.
4. Order Tracking
- Once shipped, you will receive an email confirmation with a tracking number and a link to track your package in real-time.
- This allows you to monitor delivery progress and estimated arrival.
5. Shipping Restrictions & Issues
- If you experience delivery issues (delays, damaged or lost packages), please contact our Customer Service Team immediately.
- We will assist you in resolving the issue and ensure your order arrives safely.
6. Customer Service Contact
Email: cs@kagopo.com
Address: 9396 Wind Haven Ct Unit 204, Glen Allen, VA 23060, United States
Working Hours: 8 AM – 5 PM (Monday–Saturday)