Kagopo is a brand operated by John Smith LLC, doing business as Kagopo, a company based in the United States.

Business Address: 9396 Wind Haven Ct Unit 204, Glen Allen, VA 23060, United States.

We aim to provide a clear and consistent return and refund process. Please review the policy below before making a purchase. 

1. Return Eligibility

We accept returns within 30 days of delivery, subject to the following conditions:

* The item must be unused and in its original condition
* The item must be returned in its original packaging
* Proof of purchase (order number or receipt) is required

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

* Used or damaged items not caused by our error
* Items returned without prior contact or authorization
* Items not in original condition or missing packaging

3. Return Process

To request a return, please contact us at support@kagopo.com] with:

* Your full name
* Order number
* Reason for return

If your return is approved, we will provide instructions on how to return your item.

Please do not send items back without prior authorization, as they may not be processed.

4. Return Shipping

* Customers are responsible for return shipping costs unless the item is defective or incorrect
* Shipping fees are non-refundable

We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

5. Refunds

Once your return is received and inspected:

* Approved refunds will be issued to the original payment method
* Please allow 5–10 business days for the refund to be processed after approval

Processing times may vary depending on your payment provider

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

Please include:

* A description of the issue
* Photos of the item and packaging

We will review the case and provide an appropriate resolution, which may include a replacement or refund.

7. Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process.

8. Late or Missing Refunds

If you have not received your refund:

* Check your bank or payment account again
* Contact your payment provider, as processing times may vary

If the issue persists, please contact us at support@kagopo.com.

9. Exchanges

We do not offer direct exchanges.

If you wish to replace an item, please return the original item and place a new order.

10. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Email: support@kagopo.com
Phone: (+1) 857-867-3936

Support Hours: Monday – Saturday, 8:00 AM – 5:00 PM (EST)

Agreement

By placing an order on Kagopo.com, you acknowledge that you have read and agreed to this Refund & Returns Policy.